At Flowers Twickenham, we pride ourselves on delivering only the freshest, highest-quality blooms to our customers throughout Twickenham and the surrounding area. As a trusted local florist serving both homes and businesses, our fresh flowers guarantee is at the heart of everything we do. Every bouquet is carefully crafted and checked to ensure maximum freshness and vibrant beauty upon arrival.
Occasionally, despite our very best efforts and careful packaging, flowers may arrive damaged due to circumstances beyond our control. If your flowers or arrangements arrive in less than perfect condition, please notify us within 24 hours of delivery. We kindly ask you to provide photographic evidence so we can assess the issue and improve our service. Our priority is your satisfaction, and we aim to resolve damaged-on-arrival cases swiftly and fairly.
Flowers Twickenham guarantees that our flowers will remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided that care instructions are followed. This freshness window is a hallmark of our commitment to quality. If you notice that your blooms are wilting or fading significantly within this period, and proper care has been taken, please contact us promptly. We are dedicated to ensuring you receive the full enjoyment from your flowers, each and every time.
Your happiness with our flowers is essential. In the event that you receive flowers that are damaged, do not meet our freshness standards, or are significantly different from what you ordered, you are entitled to choose between a free replacement or a full refund. If you prefer a replacement, we will deliver your new flowers at the earliest possible opportunity. For refunds, funds will be returned to your original method of payment. Please allow up to 5 working days for refunds to appear, depending on your bank or card provider. Our team will guide you through the process smoothly.
Due to the perishable nature of flowers, we do not request the return of damaged or unsatisfactory items. Simply contact us within 24 hours for damaged deliveries or within the freshness window for premature wilting or quality concerns. We will verify your concern, arrange your preferred resolution, and ensure a hassle-free experience.
Flowers Twickenham values your feedback. If you have any complaints regarding your order, delivery, or our customer service, we encourage you to reach out as soon as possible. Each complaint is treated with respect and urgency. Our management team investigates every issue thoroughly and responds within 48 hours. Your experience matters, and we are committed to resolving concerns to your satisfaction.
We serve the Twickenham community with pride, delivering fresh, beautiful flowers to households and businesses alike. Our returns, refunds, and complaints policy underpins our promise of local, reliable service. Choosing Flowers Twickenham means choosing peace of mind and genuine care for every order. Thank you for supporting your local florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
